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winter 2010

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  • Customer satisfaction at all time high

    Ongoing research with customers has revealed that satisfaction so far this year is at an all time high.

    The latest customer satisfaction survey results reports that the average customer satisfaction level over Q1, Q2 and Q3 is 95%, an increase from 94% achieved last year (08/09).

    Further analysis has revealed some further positive findings including:

    • an increase in performance on the ‘user-friendliness’ of our website which reflects improvements made when we rebranded in April
    • an increase in working collaboratively with customers to develop relevant procurement solutions
    • having a good understanding of how our customers like to work

    As a Buying Solutions’ supplier, we recognise that you have a key role to play in the delivery of our services and would like to thank you for your valuable contribution to our improved performance in this area.

    Customer satisfaction continues to be at the heart of our brand strategy and we are striving for excellence. With your continued support, we are committed to achieving further improvements in this key performance measure throughout the year.

    For further information, please contact our service desk on 0345 410 2222 or info@buyingsolutions.gsi.gov.uk

  • Putting the Frontline First: smarter
    government

    The Prime Minister Gordon Brown has announced a radical programme – Putting the Front Line First: smarter government - to tackle head-on the challenges and opportunities of the next decade.

    During a major speech to the Institute of Government the Prime Minister explained the rise of the digital age has given people unprecedented freedom and control over their lives, and that they expect the same personalised, round-the-clock services from the public sector.

    The aim of the programme is to provide accountability and promote openness and give the public a bigger say in the decisions that affect their daily lives.

    The plans in ‘Putting the Frontline First: smarter government’ include:

    • Streamlining the Senior Civil Service to save £100 million a year
    • Merging or abolishing arm’s-length bodies, integrating back office functions and selling off government assets
    • Reducing spend on consultancy by 50% and marketing and communications by 25%, saving £650 million
    • Investing £30 million over three years to get a further one million people on line

    Further information on ‘Putting the Frontline First: smarter government’ can be found on the Cabinet Office website: www.cabinetoffice.gov.uk

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